COOKIES

Cookies are small files containing information which are downloaded to your device when you visit our Website. We use cookies to recognise your preference information, keep track of your bookings and facilitate site administration. If you continue to browse our Website without changing your web browsers or device’s settings that control cookies, you agree to receive cookies when you use the services on our Website.

Most web browsers automatically accept cookies, but, if you prefer, you may set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to disable cookies.

It is important that you prevent unauthorised access to your password and your computer.

There are 4 types of cookies used on our Website:

Functionality: These cookies enable you to use our services. These cookies are essential to enable you to browse our services and use certain features. Disabling them may prevent you from using certain parts of the services. Without these cookies, services like login, booking and paying activity cannot be provided. These cookies also help keep our services safe and secure.

Preference: These cookies store information such as your preferred country, language selection and website preferences. Without these cookies, our services may not be able to remember certain choices you’ve previously made or personalise your browsing experience by providing you with relevant information.

Analytics: These cookies collect information about how you use our services such as which pages you visit regularly. These cookies are used to provide you high-quality experience by doing things such as tracking page load, site response times, and error messages.

Content/Advertising: These cookies gather information about your use of our services so we may improve your experience and provide you with more relevant content and advertising. They remember that you've visited our services and help us understand usage of our services. Some of these cookies are from third parties that collect information about users of our services in order to provide advertising (on our services and elsewhere) based on users’ online activities (so-called "interest-based advertising") on our services and elsewhere online. The third parties involved in interest-based advertising collect internet browsing information (e.g. websites visited, time of visit) across different websites and over time, and they may use the information they collect on our services to provide you ads (from us and other companies) across the internet.

Use of information collected
Generally, we use your Personal Information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In addition to this, your Personal Information will be used for the purposes of accounting (billing and auditing), marketing or cross-marketing of products and services, investigation of claims and inquiries, refund, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.

Sharing of Information Collected
We may process and disclose your Personal Information with our subsidiaries and affiliates and/or third parties, such as credit card verification providers, data analytics, marketing agency, travel service providers, travel-related businesses, parties which have business or contractual dealings with KohTravels and its subsidiaries or affiliates, and other third party who is able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party.

Your Personal Information may also be disclosed or transferred to any of KohTravels’ actual and potential assignee, transferee or acquirer or our business, assets or group companies, or in connection with any corporate restructuring or exercise including the our restructuring to transfer the business, assets and/or liabilities.

Furthermore, KohTravels will jointly use Personal Information as well as cookies for the purposes as described in “Use of information collected” and “Cookies” respectively.

Whenever required by law, we will disclose your Personal Information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly.

As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realise this business aim, we will from time to time appoint, authorise or contract with strategic business partners. Your Personal Information may be disclosed to these business partners, authorised or contracted third parties, service providers or advertisers to make available promotions, offers, products or services, which may or may not belong to us but relate to the products or services you have elected to obtain from us.

However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services which are relevant to your transaction with us, will be shared with the respective business partners, service providers or third parties.

In the circumstances set out in this Privacy Policy where KohTravels shares your Personal Information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by KohTravels if not better. This does not apply where we are required by law to pass your information to a third party.

In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.

KohTravels does not sell or rent any of your Personal Information on our Website to any other parties. KohTravels may share anonymous and/or aggregated information about all our users with third parties.

For inquiries on management of Personal Information disclosed to, or shared with KohTravels and/or third parties hereunder, please see “Contact information” section below.

Data storage
The headquarters of KohTravels is located in Thailand. However, we may transfer and store your Personal Information on our servers located overseas. Such transfers are necessary pursuant to our contract with you and/or our contract(s) with the relevant third parties.

KohTravels will secure the storage in the following manners:

  • register those who have access to the storage;
  • control and limit access based on necessity;
  • maintain proper record of access and transfer of Personal Information;
  • ensure all employees of KohTravels protect confidentiality;
  • establish physical security procedures;
  • bind third parties involved in processing of Personal Information; and

Your consent KohTravels or any third party service providers engaged by us will obtain your consent to collect and use your Personal Information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. Where required by law, KohTravels will adopt an ‘opt-in' policy to obtain your express written consent when collecting your Personal Information. You may be asked, for example, to sign a form or tick a box.

Generally, in using the Website, you consent to the collection and use of your Personal Information by KohTravels in the ways described above (which may change from time to time) unless and until you inform us to the contrary. You may submit a request to withdraw your consent at any time by contacting KohTravels. If you have provided us Personal

Information of third party individuals in your travel party, you are required to obtain the individual's prior consent and you represent and warrant that you had or have their consent or are otherwise entitled to provide their personal information to us. By providing us Personal Information of third party individual(s), you also warrant that the individual(s) is informed of and consents to the terms of this Privacy Policy.

In most instances, it is obligatory for you to provide us with your Personal Information in order to allow us to satisfy your request or provide you with the service that you have requested for.

Links To Other Sites Our Website contains links to other sites (“Third Party Sites”). Please be aware that we are not responsible for the privacy practices or content of those Third Party Sites. We encourage you to read the privacy statements of each site that collects information from you before submitting any personal information. KohTravels' Privacy Policy applies solely to information collected by KohTravels and does not apply to Third Party Sites.

Contact information For any queries, concerns or complaints in relation to our handling of your Personal Information or our Privacy Policy, please contact us through our contact us page

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